14 day return policy

As a customer you have the right to return your order within 14 days after delivery. You can return the goods within 14 days after delivery once you create a RMA on our website. The returned goods need to be in the same condition as you received them, not used and not damaged. Returning goods is not an option for professional users and resellers.

Once you do have the goods for 14 days at your homereturning is no option anymore.

Do you have any question about your order or the option to return the goods please contact us and we will help you. 

What do i have to do when i want to return my order:

1. Cllik HERE  to create a RMA request as a guest  ( with your order ID and your emailadress which has been used when you placed the order. Did you create an account you can easily login and create a RMA request through your account.
2. Fill in the RMA form as complete as possible and wait for confirmation from our side. Once your RMA has been confirmed you can sent it to us at your cost. Please put a copy from the RMA form in the box and also a copy from your invoice.
3. You will receive a confirmation of arrival once your RMA arrrived at our department.

4. Sent your return at your cost to the adress as listed on the RMA request.
5. We will refund your order within maximum 14 days after we received your RMA. Refunds will be made to the same bank/creditcard/paypal account as the order has been paid with.

6. Returns that has been sent to us without RMA request will not be accepted.

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